Cancellation, refund and replacement policy

Draft — to be reviewed and approved by the shop owner before publication.

Cancelling an order

You can cancel free of charge until your order is marked "Packing". Message us on WhatsApp with your order reference.

Problems with your fruit

If something is damaged, spoiled or not what you ordered, tell us on WhatsApp the same day with your order reference and a photo. We will replace the item or adjust your bill.

Refunds

As there is no online payment on the website, any refund for an amount already paid is settled directly with the shop in the same way you paid.